Shipping policy
Free shipping Australia-wide
All orders ship free to any address in Australia, including PO Boxes. We currently ship within Australia only.
Processing time
Orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2pm AEST or on weekends are processed the next business day.
Delivery time
Orders are sent with Australia Post tracked delivery. Once dispatched, delivery usually takes 2–7 business days depending on your location:
- Sydney and metro areas: 2–4 business days
- Other metro and regional areas: 3–7 business days
- Remote areas: up to 10 business days
Tracking
You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.
Lost or delayed parcels
If your order has not arrived within the expected timeframe, contact us at support@resuxi.com.au or 0451 350 097 and we will follow it up with the carrier.
Address errors
Please check your shipping address at checkout. Contact us as soon as possible if you need to change it; we cannot change the address once an order has been dispatched.