Privacy policy

Last updated: 26 October 2026

This Privacy Policy explains how Jetwing Consulting Pty Ltd (ABN 59 642 310 521), trading as Resuxi Australia ("Resuxi", "we", "us"), collects, uses, stores and discloses your personal information when you visit resuxi.com.au (the "Site") or buy from us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

  • Order information – your name, billing and shipping address, email address, phone number and order details. Payment card details are processed securely by our payment providers (Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay); we do not see or store your full card number.
  • Customer support information – details you give us when you email, call or use our contact form.
  • Device and usage information – IP address, browser type, pages viewed and how you reached the Site, collected through cookies and similar technologies.
  • Marketing preferences – your email address if you subscribe to our newsletter.

How we use your information

  • To process, ship and deliver your orders and send order and shipping updates.
  • To handle returns, refunds and warranty claims and to respond to your enquiries.
  • To detect and prevent fraud and keep the Site secure.
  • To improve the Site and understand how customers use it.
  • To send you marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in any email.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run our store, and only as needed:

  • Shopify (store platform and checkout)
  • Payment providers (Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay)
  • Australia Post (delivery of your order)
  • Google (analytics and advertising, including Google Analytics and Google Ads)
  • Meta (Facebook and Instagram advertising)

We may also disclose information where required by law. Some of these providers store data outside Australia (for example in the United States or Canada); they are required to protect it under their own privacy policies.

Cookies and advertising

We use cookies to keep your cart working, remember your preferences, measure Site traffic and show relevant ads on other websites. You can control cookies in your browser settings, manage Google ad settings at adssettings.google.com and Facebook ad settings at facebook.com/settings.

Storage and security

Your information is stored on secure servers operated by Shopify and our other providers. We keep order records for as long as needed to fulfil orders, handle warranty claims and meet our legal and tax obligations (generally 7 years).

Children

Our Site is not directed at children under 16 and we do not knowingly collect their personal information.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or ask us to delete it, by contacting us using the details below. If you have a privacy complaint, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

Contact us

Jetwing Consulting Pty Ltd trading as Resuxi Australia
ABN: 59 642 310 521
Address: 3 Lillyana St, Schofields NSW 2762, Australia
Email: support@resuxi.com.au
Phone: 0451 350 097