Refund policy

Change of mind returns

You can return an item within 30 days of delivery for a change of mind refund, provided it is unused, in its original packaging with all accessories, and you have proof of purchase. Sale items are covered by this policy. For hygiene reasons, items that have been used cannot be returned for change of mind. Return shipping for change of mind returns is paid by the customer.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives faulty, damaged or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We will cover return shipping and send you a free prepaid return label.

Warranty

All Resuxi clippers and trimmers include a 12-month warranty against manufacturing defects from the date of delivery, in addition to your rights under the Australian Consumer Law. The warranty does not cover damage caused by misuse, accidents, or normal wear of blades.

How to start a return

Email us at support@resuxi.com.au or call 0451 350 097 with your order number and reason for return. We will reply within 1–2 business days with return instructions. Please do not send items back without contacting us first.

Return address: Resuxi Australia (Jetwing Consulting Pty Ltd, ABN 59 642 310 521), 3 Lillyana St, Schofields NSW 2762, Australia.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are processed to your original payment method within 5 business days. Your bank may take a further 3–5 business days to show the refund. Original shipping charges are not refunded for change of mind returns.

Exchanges

To exchange an item, return it under this policy and place a new order for the item you want.